Terms of service
Terms of Service
Effective Date: 02/07/2026
Welcome to Marilley Meadows Co. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.
1. About Us
Marilley Meadows Co. is a South African business offering handcrafted herbal skincare products through our Shopify-powered online store.
Contact Information:
Marilley Meadows Co.
Email:
kkelley060323@gmail.com
Business Address:
28 Allen Str, Modimolle, Limpopo, 1501
Phone:
+27 61 542 0174
2. Eligibility
By using our website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.
You agree to provide accurate, current, and complete information whenever you place an order or create an account.
3. Our Products
Our products are handcrafted using carefully selected natural and herbal ingredients.
Because natural ingredients may vary from batch to batch, slight differences in:
- colour
- scent
- texture
- consistency
are normal and are not considered defects.
We strive to display product images and descriptions as accurately as possible. However, colours may appear differently depending on your screen or device.
We reserve the right to discontinue products or modify ingredients, packaging, or pricing without prior notice.
4. Herbal Product Disclaimer
Our products are intended for external use only.
Always perform a patch test before first use.
Discontinue use immediately if irritation or an allergic reaction occurs.
If you are pregnant, breastfeeding, have a medical condition, or are taking medication, consult a qualified healthcare professional before using herbal products.
Our products are not intended to diagnose, treat, cure, or prevent any disease, and any information provided on this website is for informational purposes only and should not be interpreted as medical advice.
5. Orders
Placing an order constitutes an offer to purchase our products.
Orders are accepted only once payment has been successfully received and confirmed.
We reserve the right to:
- refuse any order
- limit quantities purchased
- cancel orders due to pricing errors
- cancel suspected fraudulent orders
If we cancel your order after payment has been received, you will receive a full refund.
6. Pricing
All prices are displayed in the currency selected on our website.
Prices are subject to change without notice.
Customers are responsible for any applicable:
- customs duties
- import taxes
- VAT
- local fees
charged by their own country.
7. Shipping
Orders are shipped from South Africa.
Processing and delivery times are estimates only.
We are not responsible for delays caused by:
- customs inspections
- courier companies
- weather
- public holidays
- circumstances beyond our control
Customers are responsible for providing the correct shipping address.
If a parcel is returned because an incorrect address was supplied, additional shipping charges may apply.
8. Returns & Refunds
Please refer to our Refund Policy for complete details.
For hygiene reasons, opened or used skincare products cannot be returned unless they arrived damaged or incorrect.
If your order arrives damaged or incorrect, please contact us within 7 days of delivery and include photographs of both the product and packaging.
9. Intellectual Property
All content on this website, including but not limited to:
- logos
- product names
- photographs
- graphics
- text
- branding
belongs to Marilley Meadows Co. unless otherwise stated.
No content may be copied, reproduced, distributed, or used without our written permission.
10. Customer Accounts
If you create an account, you are responsible for maintaining the confidentiality of your login information.
You are responsible for all activities that occur under your account.
11. Third-Party Services
Our website may contain links to third-party websites or services.
We are not responsible for the content, policies, or practices of third-party websites.
Your use of those websites is at your own risk.
12. Privacy
Your use of this website is also governed by our Privacy Policy.
By using our website, you consent to the collection and processing of your information as described in our Privacy Policy.
13. User Conduct
You agree not to:
- use our website for unlawful purposes
- interfere with website security
- upload malicious software
- attempt to gain unauthorized access
- copy or scrape website content without permission
- submit false or misleading information
We reserve the right to suspend or terminate access for anyone who violates these Terms.
14. Product Availability
Product availability may change without notice.
We reserve the right to limit quantities or discontinue products at any time.
15. Limitation of Liability
To the fullest extent permitted by law, Marilley Meadows Co. shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.
Our total liability shall never exceed the amount paid for the product giving rise to the claim.
Nothing in these Terms excludes rights that cannot legally be excluded under applicable law.
16. No Warranties
Our website and products are provided "as available."
While we strive for accuracy, we do not guarantee that our website will always be uninterrupted, error-free, or free from viruses.
17. Indemnification
You agree to indemnify and hold harmless Marilley Meadows Co., its owners, employees, and affiliates from any claims, damages, losses, liabilities, or expenses arising from your misuse of our website or violation of these Terms.
18. Governing Law
These Terms shall be governed by the laws of the Republic of South Africa.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the South African courts.
19. Changes to These Terms
We reserve the right to modify these Terms at any time.
Updated Terms will be published on this page, and continued use of our website constitutes acceptance of those changes.
20. Contact Us
If you have any questions regarding these Terms, please contact us:
Marilley Meadows Co.
Email:
kkelley060323@gmail.com
Business Address:
28 Allen Str, Modimolle, Limpopo, 1501
Phone:
+27 61 542 0174